NLPXCore Contact and Support

Real-time help. Instant answers. Whether you're stuck on a course, need technical help, or just want to know more, we're right here—with humans and AI.

How We Handle Support Requests

Support at NLPXCore is fast, human-verified, and AI-assisted. We use a hybrid model—combining OpenAI-powered agents trained on our full knowledge base with real human developers, instructors, and course moderators who care about your success.

You’re not routed into a help desk abyss. No 4-day waits. No “we’ll get back to you” dead-ends. When you contact us, you’ll know where you stand within minutes, not days.

Ways You Can Reach Us

• Email Support: Fast responses at support@nlpxcore.com
• Chatbot Integration: Our on-site AI assistant handles common questions in real time
• Contact Form: Submit custom issues through your learner dashboard
• Live Chat: Coming soon for high-priority technical support

Built-In AI Support for Course Feedback

Unlike most platforms that bolt on chatbots as an afterthought, we’ve designed our courses with AI in their core. Every major module includes optional interaction with AI teaching assistants who provide feedback on your submissions, help clarify confusing topics, and guide you toward mastery.

You can ask our integrated assistant things like: “What’s the difference between microcopy and UX writing strategy in this example?”—and get contextual, meaningful feedback instantly.

Response Times and Escalation

For general questions, our AI assistant handles 90% of issues within seconds. For anything it can’t resolve, your case is escalated to a human who will respond within 24 hours—usually much faster.

Technical issues like login problems or certificate generation hiccups are typically fixed same-day. We value your time and take our support SLA seriously.

Refunds, Cancellations & Fairness

We don’t hide behind tricky refund rules or vague policy language. If something doesn’t work as promised, you’ll get your money back—simple as that. If you finish a course and feel you didn’t grow, reach out and we’ll take care of you. Our mission isn’t to trap people into purchases, it’s to educate them for life.

And if AI support doesn’t solve your issue? A human will.

Accessibility for All Learners

Whether you're visually impaired, using assistive tech, or simply overwhelmed by traditional interfaces, we’ve built NLPXCore to reduce friction. Our AI assistant is voice-friendly, our platform follows WCAG standards, and our support agents are trained to assist neurodivergent learners with patience and care.

AI can bring education to more people than ever—and we embrace that.

How to Reach Our Team

Our support team is available Monday through Saturday, 9 AM – 6 PM PT. While our AI assistant operates 24/7, you can contact our human support team directly through:

• Email: support@nlpxcore.com
• Phone: (888) NLP-CORE
• Support Form: Available on every course dashboard
• Live Chat: Weekdays via the NLPXCore Assistant